Delivery and Return

Delivery

Our delivery methods

You choose your delivery method when you place your order. The lead times below are indicative and are added to our preparation time.

  • Colissimo (La Poste) – home delivery.
    France: approximately 48 hours. Europe and worldwide: 4 to 7 days.
    The parcel is delivered to the address provided: without signature in France / against signature internationally. If you are not at home, a delivery notice allows you to reschedule the delivery or collect the parcel from the post office.
  • Tracked letter (La Poste) – for small orders (depending on weight), delivered to your letterbox.
    Indicative lead time: 2-3 days.
  • Mondial Relay – delivery to a pick-up point.
    Approximately 4 days. Available in France and in most European countries (Belgium, Germany, Luxembourg, etc.).
    Your parcel is held at the pick-up point for 5 to 7 days. After this period, it is returned to us.

Delivery costs

The delivery price depends on the weight of your order, the delivery method chosen and your country of delivery. It is shown to you before you confirm your order.

Preparation and shipping

Orders placed before 10 a.m., Monday to Friday (excluding public holidays), are generally shipped the same day. For products awaiting restocking or on pre-order, the shipping date is shown on the product page.

If we cannot deliver by the date or within the period announced, or at the latest 30 days after your order, you may ask us to deliver within an additional reasonable period and then, failing that, cancel your order and be refunded (Article 8.5 of our Terms of use).

Order tracking

A tracking number is sent to you by email as soon as your order is shipped. You can also track your order at any time from your account: “My account” then “My orders”.

When you receive your parcel

Check the condition of the parcel. If it is damaged or if a product is missing, make your reservations to the carrier (or at the pick-up point) and write to us promptly at contact.mylittleconcept@gmail.com with photos of the parcel and the products. We will find a solution.

Delivery outside the European Union: customs

For countries outside the European Union, customs duties and import taxes may be charged when the parcel arrives. They are the responsibility of the recipient and are paid directly to the carrier or to customs. We cannot know their amount, which varies from country to country. We advise you to enquire with your country’s customs service before ordering and to check that the products can be imported there.

Returns and withdrawal

You have 14 days to change your mind

You may withdraw without giving a reason within 14 days of receiving your order. If your order contains several products delivered separately, the period runs from receipt of the last one.

How to proceed

  1. Let us know. Log in to your account, open your order (“My account” then “My orders”) and use the withdrawal function. You can also write to us at contact.mylittleconcept@gmail.com, stating your order number and the products concerned. You will receive an acknowledgement of receipt by email.
  2. Prepare the parcel. Put the products back in their original packaging, complete, in a condition that allows them to be resold. You may try them as you would in a shop to check that they suit you, but not use them beyond that.
  3. Send the parcel back to us within a maximum of 14 days after notifying us, to the address we send you by email. We recommend a tracked shipment and keeping proof of dispatch. Return costs are at your expense.
  4. Refund. We refund you within 14 days from the time you inform us of your decision. We may wait until we have received the parcel (or proof of its dispatch). The refund includes the initial delivery costs (at the standard delivery method rate) and is made using the same means of payment as your order.

What cannot be returned

  • “My Little PDF” digital products, once downloaded, if you accepted immediate access and waived your right of withdrawal when ordering.
  • Personalised products.

Uncollected parcel

If your parcel is returned to us because you did not collect it in time, we refund you for the products, but the outbound and return delivery costs remain at your expense. Re-shipment is possible, at your expense.

Defective or non-conforming product

If you receive a product that is defective, damaged, or different from your order, contact us at contact.mylittleconcept@gmail.com with your order number and photos. We will offer you repair or replacement of the product, or failing that a refund. Return and re-shipment costs are then at our expense.

This applies for 2 years from delivery of a new product (legal guarantee of conformity). For more details, see Article 12 of our termes of use.

Exchange

If you wish to exchange a conforming product for another, return and re-shipment costs are at your expense.