Our terms of use

Website mylittleconcept.com – Version in force as of 3 November 2026

Article 1 – Identification of the Seller

The website mylittleconcept.com (the “Website”) is published and operated by:

Ms Régine GROEPPELIN, sole proprietor, trading under the business name “My Little Concept” (the “Seller”)

• Address: 24 rue Nicolas Appert – 33260 La Teste de Buch
• SIRET: 840 659 627 00029 – Registration: RCS de Bordeaux
• VAT: “VAT not applicable, art. 293 B of the French General Tax Code (CGI)”
• Email: contact.mylittleconcept@gmail.com
• Publication director: Régine GROEPPELIN

The “Customer” means any natural or legal person who places an order on the Website.
The “Consumer” means any natural person who acts for purposes that do not fall within the scope of their commercial, industrial, craft, professional or agricultural activity.
The “Professional” means any other Customer.

Article 2 – Purpose and scope

2.1. These General Terms and Conditions of Sale (the “T&Cs”) govern all sales of products concluded at a distance between the Seller and the Customer through the Website, including physical products (educational clocks, sticker sets, accessories, gift sets, etc.) and downloadable digital products (the “My Little PDF” range).

2.2. The Customer acknowledges having read the T&Cs and accepts them before placing an order, by ticking the box provided for that purpose when confirming the order. This acceptance constitutes signature of the contract.

2.3. The applicable T&Cs are those in force on the date of the order. The Seller may amend them at any time for the future; orders already placed remain subject to the T&Cs in force at the time they were confirmed.

2.4. The Customer declares that they have the capacity to enter into a contract or to validly represent the person on whose behalf they are ordering. Minors may only order with the consent of their legal representative.

2.5. The T&Cs are kept and accessible at any time from the footer of the Website. They may be printed or saved by the Customer.

2.6. Sales to Professionals. The Articles relating to the right of withdrawal (Article 10) and to the legal guarantees reserved for Consumers (Article 12) do not apply to Professionals. For Professionals, payment is due upon ordering. In the event of late payment, late-payment penalties are payable automatically, at a rate of three times the legal interest rate, together with a fixed indemnity of €40 for recovery costs.

Article 3 – Products

3.1. The main characteristics of each product (description, dimensions, materials, features, indicative age, compatibility, where applicable) are set out on its product page. The Customer must read them before ordering.

3.2. Photographs and illustrations are as accurate as possible; slight colour variations may appear depending on the screen. They do not relieve the Customer of the need to read the product description.

3.3. Availability. Offers are valid while stocks last. If an ordered product is unavailable, the Seller will inform the Customer as soon as possible and refund any sums already paid, without further compensation.

3.4. Pre-orders. Certain products may be offered for pre-order. Their product page will then clearly state “pre-order” and the estimated shipping date. Payment is due upon ordering. This date is indicative; in the event of delay, the rules of Article 8.5 apply.

3.5. Licensed products. Certain products reproduce characters or universes belonging to third parties (e.g. Loup, Miffy, Gaston, Ernest & Célestine). They are sold in accordance with the licences granted to the Seller; their resale or reproduction remains subject to the rights of the rights holders.

3.6. Safety. Unless otherwise stated on the product page, the products are intended for children aged 3 and over. They are not suitable for children under 3, as certain items (small parts, stickers, accessories, etc.) may be swallowed or inhaled. Use of the products by a child must be supervised by an adult, who should read and keep the instructions and warnings shown on the product, its packaging, its instruction leaflet or its product page. If a product is damaged or broken, it should no longer be used and the Seller should be contacted at contact.mylittleconcept@gmail.com.

Article 4 – Prices

4.1. Prices are shown in euros, including all taxes, excluding delivery costs. Delivery costs are specified before the order is confirmed, according to the delivery method and country chosen.

4.2. The Seller may change its prices at any time in the future. The applicable price is the one displayed at the time the order is confirmed.

4.3. Deliveries outside the European Union and overseas territories. Customs duties, local taxes or customs clearance fees may be payable on import. They are the responsibility of the Customer, who must enquire with the authorities of their country before ordering. These costs are not included in the price paid on the Website.

Article 5 – Ordering

5.1. To order, the Customer selects the products, adds them to their basket, enters their contact details and delivery address, chooses their delivery method and payment method, then checks the summary of their order (products, quantities, total price, delivery costs) and may correct any errors.

5.2. The contract is concluded when the Customer confirms their order by clicking the “Order with obligation to pay” button (or equivalent wording) after accepting the T&Cs.

5.3. The Seller sends the Customer, by email, an order confirmation setting out the essential information, together with these T&Cs and the model withdrawal form.

5.4. The Customer guarantees the accuracy of the information provided. The Seller may refuse or cancel an order for a legitimate reason: a prior dispute with the Customer, non-payment, incorrect information, suspected fraud, an obvious pricing display error, or an abnormal order or one placed in bad faith.

5.5. For orders of €120 or more, the Seller will archive the contract for ten years from the date of conclusion and guarantees the Customer access to it upon written request.

Article 6 – Payment

6.1. The price is payable in full, in cash, upon ordering, including for pre-orders, by bank card, bank transfer or PayPal.

6.2. Card payments (Mastercard) are processed by a secure payment provider (PrestaShop Checkout). The Seller does not have access to the Customer’s full banking details. Cards issued outside France must be international cards (Visa or Mastercard).

6.3. The Customer declares that they are the lawful holder of the payment method used. In the event of a refused payment authorisation or non-payment, the order is automatically cancelled.

6.4. The Seller may suspend or cancel any order in the event of non-payment or suspected fraud.

Article 7 – Retention of title

The products remain the property of the Seller until the price has been paid in full, including delivery costs. The transfer of risk takes place in accordance with Article 8.4.

Article 8 – Delivery

8.1. Delivery areas. The Seller delivers to METROPOLITAN FRANCE, THE EUROPEAN UNION, and COUNTRIES OUTSIDE THE EUROPEAN UNION. If your country is not listed, please contact the Seller at contact.mylittleconcept@gmail.com.
Delivery methods, lead times and rates are detailed on the “Delivery and Returns” page.

8.2. Lead times. Products are shipped within the period stated on the product page or at the time of ordering (preparation time + transport time). If no period is stated, the Seller will deliver no later than thirty (30) days after the conclusion of the contract.

8.3. Address and receipt. The Customer is responsible for the accuracy of the delivery address provided. For delivery to a pick-up point or to a home address, the Customer must be available to collect or receive their parcel within the period set by the carrier.

8.4. Transfer of risk and checks. For Consumers, the risk of loss or damage to the products is transferred when the Consumer, or a third party designated by them other than the carrier proposed by the Seller, takes physical possession of the products. For Professionals, risk is transferred as soon as the products are handed over to the carrier. Upon delivery, the Customer checks the condition of the parcel. In the event of a damaged parcel or a missing product, they are invited to make precise reservations to the carrier and to inform the Seller by email as soon as possible, attaching photographs.

8.5. Late delivery. If the Seller does not deliver by the date or within the period agreed, the Consumer may require the Seller to deliver within an additional reasonable period. If delivery does not take place within that period, the Consumer may terminate the contract by registered letter with acknowledgement of receipt or in writing on another durable medium. The contract is deemed terminated upon receipt of this notification by the Seller, and the Seller then refunds all sums paid within a maximum of fourteen (14) days. The Consumer may terminate the contract immediately if the delivery date was an essential condition for them, as they stated before the contract was concluded.

8.6. Uncollected parcel. If the parcel is returned to the Seller because the Customer did not collect or receive it in time, the Seller refunds the price of the products, less the outbound and return delivery costs. Any new shipment is at the Customer’s expense.

Article 9 – Follow-up, customer service and complaints

For any question, order tracking or complaint, the Customer may contact the Seller by email at contact.mylittleconcept@gmail.com or via the contact form on the Website. The Seller undertakes to reply within 24/48 working hours.

Article 10 – Right of withdrawal (Consumers only)

10.1. Principle. In accordance with Articles L. 221-18 et seq. of the French Consumer Code, the Consumer has a period of fourteen (14) days to withdraw, without having to give a reason or bear any penalty, except for return costs under the conditions of Article 10.5.

10.2. Starting point. The period runs from the Consumer’s receipt of the goods (or receipt by a third party designated by them other than the carrier). For an order of several goods delivered separately, the period runs from receipt of the last item. It expires at midnight on the fourteenth day; if it expires on a Saturday, a Sunday or a public or non-working holiday, it is extended until the next working day.

10.3. How to exercise this right. The Consumer may withdraw:

• online, using the withdrawal function available on the Website in your customer account “My account”, then by going to the order; the Consumer fills in the information requested and then confirms their request by clicking the confirmation button. The Seller sends them an acknowledgement of receipt on a durable medium (email) without delay;
• or by sending the Seller, before the period expires, any unambiguous statement expressing their wish to withdraw (email to contact.mylittleconcept@gmail.com), optionally using the model form set out in the appendix.

The burden of proving that the right of withdrawal was exercised within the period lies with the Consumer; they are advised to keep the acknowledgement of receipt.

10.4. Return of products. The Consumer returns or hands over the products to the Seller no later than fourteen (14) days after communicating their decision to withdraw, to the address provided by the Seller. The products must be returned in their original condition, complete (accessories, instructions, packaging), and if possible accompanied by proof of purchase. The Consumer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the goods; the Seller may then deduct from the refund an amount corresponding to that diminished value.

10.5. Return costs. The direct costs of returning the products are borne by the Consumer. The Consumer is informed of this by these T&Cs.

10.6. Refund. The Seller refunds the Consumer all sums paid, including the initial delivery costs (at the rate of the least expensive standard delivery method offered), no later than fourteen (14) days after the date on which the Seller is informed of the decision to withdraw. The Seller may defer the refund until the products have been recovered or until the Consumer provides proof of having shipped them, whichever is the earlier. The refund is made using the same means of payment as that used for the order, unless the Consumer expressly agrees to another means, at no additional cost. If the Consumer has expressly chosen a delivery method more expensive than the standard method, the Seller is not required to refund the additional cost.

10.7. Exceptions. In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised in particular for: goods made to the Consumer’s specifications or clearly personalised; sealed goods that cannot be returned for reasons of hygiene or health protection and which have been unsealed after delivery; the supply of digital content not supplied on a tangible medium, the performance of which has begun after the Consumer’s prior express consent and express waiver of their right of withdrawal (see Article 11).

Article 11 – Digital products (“My Little PDF” range)

11.1. Digital products are downloadable files (PDF) supplied without a tangible medium. After payment is confirmed, the Customer receives a link or accesses their files from their customer account / by email. The Customer is responsible for the proper storage of the downloaded files.

11.2. Waiver of the right of withdrawal. Before the order is confirmed, the Consumer is invited to expressly tick a box by which they (i) request immediate performance of the contract, that is, the immediate making available of the digital content, and (ii) acknowledge that they lose their right of withdrawal as soon as the download or access to the content begins. The Seller sends them confirmation of this agreement on a durable medium. In the absence of this express agreement, the fourteen (14)-day right of withdrawal applies under the conditions of Article 10.

11.3. Licence of use. Unless otherwise stated on the product page, the purchase of a digital product grants the Customer a personal, non-exclusive, non-transferable licence for private and family use (or, for use in a classroom or practice). Any resale, distribution, online posting, public sharing or modification is prohibited.

11.4. Conformity and support. If the file is inaccessible, corrupted or does not match its description, the Customer contacts the Seller by email, who provides a new link or, failing that, issues a refund.

Article 12 – Legal guarantees

Products sold to the Consumer benefit by right from the legal guarantee of conformity and the legal guarantee against hidden defects, at no cost to the Consumer. These guarantees apply independently of any commercial guarantee that may be granted.

12.1. Legal guarantee of conformity (Articles L. 217-3 to L. 217-20 of the French Consumer Code).

• The Seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery and appearing within two (2) years of delivery of new goods.
• During this period, the Consumer does not have to prove that the defect existed at the time of delivery: it is presumed to have existed at that date. For second-hand goods, this period is twelve (12) months.
• The Consumer chooses between repair and replacement of the goods, unless this choice entails a cost that is manifestly disproportionate compared with the other option. If repair and replacement are impossible or are not carried out within thirty (30) days of the request or without major inconvenience, the Consumer may obtain a price reduction or termination of the contract (refund against return of the goods).
• The costs of repair, replacement, collection and return of the goods are borne by the Seller.
• The Consumer may suspend payment of all or part of the price pending the restoration of conformity, under the conditions provided by law.
• The legal guarantee of conformity applies independently of any commercial guarantee. The Consumer may decide to rely on the guarantee against hidden defects in the item sold within the meaning of Article 1641 of the French Civil Code.

12.2. Legal guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code). The Seller is liable for hidden defects in the item sold that make it unfit for the use for which it is intended or that so diminish that use that the buyer would not have bought it, or would have paid a lower price, had they known of them. The action must be brought within two (2) years of discovery of the defect. The buyer chooses between cancellation of the sale (refund of the price against return of the goods) or a reduction in the price.

12.3. Implementation. The Consumer contacts the Seller by email at contact.mylittleconcept@gmail.com, describing the defect and attaching, if possible, proof of purchase and photographs. The Seller tells them the procedure to follow for any return (at the Seller’s expense under the legal guarantee of conformity).

12.4. Exclusions. The guarantees do not cover damage resulting from misuse, normal wear and tear, impact, lack of maintenance or modification of the product by the Customer, provided that it does not result from a lack of conformity or a hidden defect.

Article 13 – Liability

13.1. The Seller has an obligation of means for the proper performance of the order. The Seller is not liable for damage resulting from misuse of the products, from non-performance or poor performance of the contract attributable to the Customer, from the act of a third party or from force majeure.

13.2. For Professionals, the Seller’s liability is limited to the amount of the order concerned, except in cases of gross negligence or wilful misconduct.

13.3. Nothing in these T&Cs excludes or limits the Seller’s liability in the event of personal injury, nor the legal rights and guarantees enjoyed by the Consumer.

13.4. The Website may contain links to third-party websites. The Seller is not responsible for their content.

Article 14 – Intellectual property

14.1. All elements of the Website and of the Seller’s products (the “My Little Concept” trademark, logos, domain names, texts, images, illustrations, videos, graphic creations, designs and models, digital files, structure of the Website) are protected by copyright, trademark law, design law and, more generally, by the laws relating to intellectual property.

14.2. Except for an express licence (Article 11.3), no transfer of rights is made hereunder. Any reproduction, representation, modification, adaptation or exploitation, in whole or in part, without the Seller’s prior written authorisation is prohibited and constitutes infringement.

14.3. The characters and universes of third parties (see Article 3.5) remain the exclusive property of their rights holders.

Article 15 – Personal data

15.1. The Seller collects and processes the Customer’s personal data necessary for managing their order, delivery, after-sales service, invoicing and, where applicable, their commercial relationship, in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act of 6 January 1978, as amended.

15.2. The Customer has the right of access, rectification, erasure, restriction, objection and portability of their data, as well as the right to set directives regarding what happens to their data after their death. They may exercise these rights by writing to contact.mylittleconcept@gmail.com and, in the event of difficulty, may lodge a complaint with the CNIL (cnil.fr).

15.3. The detailed arrangements (purposes, legal bases, retention periods, recipients, transfers outside the EU, cookies and audience measurement tools) are described in the Privacy Policy of the Website.

15.4. The Customer may receive commercial communications from the Seller if they have consented or, for products similar to those they have already purchased, unless they object. They may unsubscribe at any time via the link in each email.

Article 16 – Force majeure

The Seller is not liable for non-performance or delay in the performance of its obligations where these result from an event of force majeure within the meaning of Article 1218 of the French Civil Code (in particular carrier strikes, natural disasters, fire, pandemic, failure of communication networks, unforeseeable supply disruption). The Seller will inform the Customer as soon as possible. If the impediment lasts more than 60 days, either party may terminate the contract and the Customer will be refunded the sums paid.

Article 17 – Consumer mediation

17.1. In the event of a dispute, the Consumer first contacts the Seller’s customer service (Article 9) to seek an amicable solution.

17.2. If no satisfactory reply is received within two (2) weeks of their written complaint, the Consumer may use, free of charge, the consumer mediator designated by the Seller, in accordance with Articles L. 611-1 et seq. of the French Consumer Code. The mediator may be contacted within one (1) year of the written complaint made to the Seller.
You can contact the mediator HERE

Article 18 – Governing law and jurisdiction

18.1. These T&Cs are governed by French law. For Consumers residing in another Member State of the European Union, the mandatory consumer protection provisions of their country of residence remain applicable.

18.2. Failing an amicable resolution, any dispute falls within the jurisdiction of the competent French courts. The Consumer may bring proceedings, at their choice, in addition to one of the courts with territorial jurisdiction under the French Code of Civil Procedure, before the court of the place where they lived at the time the contract was concluded or when the harmful event occurred. For disputes with a Professional, the commercial court / court of Bordeaux has sole jurisdiction.

Article 19 – General provisions

19.1. Partial invalidity. If any provision of the T&Cs is declared void or unenforceable, the other provisions remain in force.

19.2. No waiver. The Seller’s failure to rely on a breach by the Customer does not constitute a waiver of the right to rely on it subsequently.

19.3. Evidence. Unless proven otherwise, the computerised records kept in the Seller’s systems constitute evidence of communications, orders and payments.

19.4. Language. The T&Cs are drafted in French. In the event of a translation (for example into English), only the French version is authoritative.

Appendix – Model withdrawal form

(To be completed and returned only if you wish to withdraw from the contract. You may also use the online withdrawal function on the Website.)

For  contact.mylittleconcept@gmail.com:

I hereby give notice of my withdrawal from the contract for the sale of the goods below:

• Order no.: ______
• Product(s) concerned: ______
• Ordered on: ______ / Received on: ______
• Name of the Consumer: ______
• Address of the Consumer: ______
• Signature of the Consumer (only if notified on paper): ______
• Date: ______